We use third parties located both locally and overseas in addition to our own resources to provide our Services.
b. We are committed to protecting the privacy of everyone who uses our Platforms and/or our Services, for them to understand what Personal Information we collect and store, and why we do so, how we receive and/or obtain that information, the rights an individual has with respect to their Personal Information in our possession, and with complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act), the General Data Protection Regulation (EU) 2016.679 (GDPR) and the UK General Data Protection Regulation (UK GDPR).
2. Types of information collected.
a. We may collect and, in limited circumstances share, Personal Information that allows us to identify who an individual is.
b. The types of information we may collect includes:
3. Purpose of collection:
a. We collect your Personal Information for the following purposes:
4. How information is collected:
a. Personal Information is collected in association with your use of the Services, an enquiry about us or generally dealing with us directly or via our Platforms.
b. As you interact with us or our Platforms, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this Personal Information by using cookies, server logs and other similar technologies.
5. Use and disclosure of personal information:
b. We have set out below a description of the ways we plan to use your Personal Information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
d. Subject to clauses 8 and 13, we will not sell or otherwise provide or share an individual’s Personal Information to unrelated third parties unless:
e. There are some circumstances in which we must disclose an individual’s information
f. We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
g. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. h. Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. Sensitive information:
a. Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
b. It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorized under law to do so.
7. Opt and opt outs:
a. An individual may opt to not have us collect their Personal Information (for example by unsubscribing to any marketing emails received). This may prevent us from offering them some or all of our Services and may terminate their access to some or all of the Services they access with or through us.
b. An individual may opt to not have us collect their Personal Information (for example by unsubscribing to any marketing emails received). This may prevent us from offering them some or all of our Services and may terminate their access to some or all of the Services they access with or through us.
c. If an individual believes that they have received information from us that they opted out of receiving, they should contact us on the contact details set out in clause 16.
8. De-identified information:
a. We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and Personal Information) to assist us in running our business. We may also provide de-identified information in aggregated form, to third parties.
b. When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.
We may use temporary (session) cookies or permanent cookies when you access our Platforms and/or Services. This allows us to recognise your browser and track the web pages you have visited. Some of these cookies also help improve your user experience on our websites, assist with navigation and your ability to provide feedback and assist with our promotional and marketing efforts. You can switch off cookies by adjusting the settings on your web browser.
10. Safety and Security:
a. We may hold your Personal Information in either electronic or hard copy form.
b. If you provide information to us electronically, we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) a copy is normally made to our electronic files and the hard copy may be retained.
c. We use industry standard security measures to safeguard and protect your information.
d. Subject to clause 17 below (where applicable), we may disclose your Personal Information to third parties and service providers located overseas, including to overseas cloud computing hosts. We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.
f. If an individual suspects any misuse or loss of, or unauthorized access to, their Personal Information, they should let us know immediately.
g. Where we become aware of any breach to our security systems that breaches or is likely to result in a breach of your rights or freedoms with respect to your Personal Information, we will notify you and any supervisory authority (as required). h. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
11. Accessing and updating information:
a. If you would like us to update or amend your Personal Information, please contact us on the contact details set out in clause 16 and we will make the requested amendments.
b. We may ask you to verify your identity to ensure that Personal Information we hold is not improperly accessed. c. It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.
12. Connecting via social networks:
13. Right to be forgotten:
a. If you no longer want us to hold your Personal Information, you may notify us in writing on the contact details set out in clause 16 of your desire for us to delete your Personal Information on record.
b. We will use our best endeavors and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.
a. Links from our Platforms or via our Services to third party services that we do not operate or control are provided for your convenience.
15. Direct Marketing:
a. We and/or our carefully selected third party business providers may contact you with direct marketing communications and information about the Services or other products and services offered by us via telephone, email, SMS, or regular mail.
b. If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so. c. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us on the contact details set out in clause. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
16. Complaints and Disputes:
a. If an individual needs to contact us or has a complaint about our handling of their Personal Information, they should address their communication in writing to the details below: i. Phone: +61 405 188 557 ii. Email: email@example.com
b. If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
c. If we become aware of any unauthorized access to an individual’s Personal Information we will inform them and any supervisory authority as required, at the earliest practical opportunity once we have established what was accessed and how it was accessed.
17. International Transfers:
b. Whenever we transfer your personal data out of Australia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
a. If you are:
d. If you are a resident of the UK, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( Information Commissioner's Office (ICO) ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
e. For any residents of the EU and/or the UK, you have the right to: